BSNL Still sucks

All i wanted to do is Get a Prepaid mobile connection with a level 3 number (official name for "fancy number" at BSNL). The procedure requires me to fill in a standard form, select a number and pay the premium amount (10K). Ideally this should be done in about half hour even by BSNLs standards. Which is commendable for sure....but on my fine day....I had to wait 3hours to get this done!!!! and all because the operator who was entering the details selected some wrong option on her computer... the procedure to rectify this takes about 15mins....provided the operator is willing to leave the comfort of the A/C office and get to an adjoining room where the "IT" department is. But instead she choses to make call after call to the "IT" people in the next room... I lost track of how many calls she made.

The IT people on the other hand seem too busy to help this lady... busy with what???? thats where BSNL sucks.....busy with coffee....for how long 45Mins!!!!!!!!!!!! In 45mins U could drink coffee and pass it out in the toilet too.....but at BSNL they just drink it for 45Mins.

Having said that....some serious thought into this functioning brought me two conclusions....first that I have become more short tempered and impatient over the years.....second....the compleceny at BSNL comes from the complecent working culture of BSNL which is a generation old. This will go only when the current generation at BSNL goes. All the operators at BSNL are atleast nearing 40s... not sure thats the age people should be entering details of customers on computers.